Workmanship coverage
Manufacturing defects in setting workmanship are covered for 12 months from delivery.
Service Policy
Warranty
LUX GEM jewelry includes a workmanship warranty and lifetime in-store inspection support.
Stone security checks
Complimentary prong and setting security checks are available during business hours with appointment.
Exclusions
Damage from impact, accidental misuse, unauthorized modifications, and normal wear are not covered.
Service timelines
Most warranty assessments are completed within 3-5 business days after item intake.